It’s a birth certificate that reflects the particulars of both parents of the child. All children born in South Africa after 14 March 2013 were issued with a valid unabridged birth certificate automatically and free of charge. Everyone born before that, and those from countries who do not automatically issue unabridged certificates, must apply for the document well before their travel date.
Dedicated phone numbers for travellers requiring assistance with the unabridged birth certificates:
072 634 0614 / 072 634 0589 / 073 567 6208 / 073 567 5968.