Flight booking terms and conditions

What if I cancel?

All STA Travel Student, Youth and Teacher flights are subject to a minimum cancellation charge of R900 for international bookings and R400 for domestic bookings. However conditions do vary on some fares and this charge may increase - for details check the ticket conditions in the right hand column by the fare selected. By confirming this booking you are accepting the specific ticket conditions relating to your chosen fare. When a refund is available there is a limit to the time in which it may be claimed. If you are not planning to travel, it is your responsibility to cancel the flight directly with the airline or notify STA Travel. Failure to do so may result in your entire booking being cancelled and you may not be eligible for a refund.

Can I change my tickets?

Changes are subject to availability and are subject to the validity of your ticket - for details check the ticket conditions in the right hand column by the fare selected. By confirming this booking you are accepting the specific ticket conditions relating to your chosen fare. Changes outside the validity of your ticket, for example, to a higher season, a day excluded by your ticket, a different airline, or a different ticketed route, where these are possible, will result in additional charges. If STA Travel becomes aware of any changes to your itinerary made by the airline, we will endeavor to contact you using the email address/phone numbers provided. Nevertheless we strongly recommend that you must reconfirm your flight with the relevant airline direct, at least 72 hours prior to each departure.

Do I require any vaccinations?

It is your responsibility to check health requirements for your destination with your medical advisor and arrange any vaccinations and medical certificates prior to departure.

Do I need a passport or visa?

You need a valid passport for all international travel. Many countries require that your passport is valid for at least 6 months beyond your expected period of travel. It is your responsibility to ensure that you have all the documentation you need for your journey. If you are in any doubt as to the visa requirements for your destination, please contact STA Travel directly at 0861 781 781. By agreeing to the sale, STA Travel assumes that you will make arrangements for the required visas.

Any other conditions?

The conditions applicable to any travel booked through STA Travel are covered with any tickets they have issued and this document. STA Travel acts only in the capacity of Agents for the suppliers or principals in all matters of transportation, and other services. All receipts, tickets, vouchers, coupons or exchange orders are issued subject to the terms and conditions under which transportation and other services are provided. The issue and acceptance of such documentation will be considered consent to the following conditions. STA Travel and/or associated Companies or Agents assume no responsibility for accidents or injury that may be caused to person or property, however caused or arising during any travel under its management, sponsorship, procurement or otherwise.

The transportation companies or firms shall be exempt from all liabilities in respect of any detentions, delay, loss, damage, sickness or injury, however and by whomever and of whatever kind occurring of or to the passenger at any time when the passenger is not on board a carrier or conveyance used or operated by the transportation companies or firms. The passenger contract in use by the transportation companies or firms concerned shall constitute the sole contract between the transportation companies or firms and the purchaser of tickets and/or passengers. STA Travel cannot accept liability or responsibility for any alteration, delay or cancellation caused by war or threat of war, civil strife, natural disaster, terrorism, industrial disputes, fire, bad weather, sickness, act of government or public authorities or other circumstances amounting to force majeure and/or Acts of God.