Price beat guarantee
What prices will STA Travel beat?
Ok, we know what you’re thinking. But this is more than just another fluffy marketing guarantee! We love our travellers, and quite frankly; you guys deserve the cheapest airfares in the market at ALL times. Sure, our prices have always been cheap; in most cases, the best in the market. The only difference is now we’re willing to back ourselves - we’re willing to guarantee it.
The STA Travel Price Beat Guarantee is our commitment to providing you with the cheapest airline tickets for International and Round the World flights in the market at all times. We'll beat any genuine competitor airfare quote, subject to the terms & conditions below.
How this baby works...
- Find an international economy class flight price for travel originating in South Africa that is available to the South African general public* from a, South African registered retail travel agent, or travel agent call centre.
- Before booking your travel, you need to obtain a printed confirmation of the competitor quote on headed paper or equivalent (i.e. print out of the webpage at the final payment stage) complete with an airline booking reference, price, availability, booking conditions, travel dates, number of passengers and date of quote clearly shown. This quote needs to be presented to STA Travel on the same day as the quote was created by the competitor. The Price Beat Guarantee will be valid against the initial competitor quote only. We will not enter into an ongoing price negotiation.
- Visit an STA Travel branch or Call 0861 781 781. Email requests cannot be accepted unless following a phone or branch visit enquiry.
- Provide STA Travel staff with confirmation of the quote. For telephone enquiries you can fax or email the quote to your travel consultant following your phone call.
- Where we believe there to be an erroneous fare displayed by a competitor or the fare displayed is no longer available to book we have a 24 hour period to investigate the pricing. If at this point we prove the fare to be incorrect/unavailable the price beat guarantee will apply to the next valid available fare.
- If STA Travel is able to confirm that the quote is still available to be booked as per the itinerary, we will not only match the airfare but guarantee to BEAT IT!
- The flight must be booked at the time we beat the competitor quote and paid in full on the same day. Normal amendment and cancellation conditions will apply.
Conditions apply: The Price Beat Guarantee only applies for travel in the same economy booking class, on the same dates, using the same flights and airlines, as the written competitor quote. We do not price match or price beat our own website (www.statravel.com.au). The Price Beat Guarantee cannot be redeemed for purchases online at www.statravel.com.au. STA Travel will not price beat on an existing booking - the competitor quote must be presented to us prior to booking. Infant fares are not eligible for Price Beat Guarantee. *Fares offered to closed user groups are excluded. These include Subscription, Corporate, Membership or Trade/Travel Expo. This offer cannot be combined with any other discount or offer.
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