Price Beat Guarantee
We guarantee to beat any airfare you have been offered.
Our guarantee applies to standard Economy Class scheduled airfares offered by high street or on-line travel agents.
How it works ...
1. You find an Economy class scheduled carriers airfare that is available to the South African general public* from another high street travel agent, on-line travel agent** or travel agent call centre to any destination outside South Africa.
2. Before booking the airfare you obtain a printed confirmation of the competitor travel agent’s airfare quote on headed paper, or equivalent (i.e. print out of web page), with airfare price, booking conditions, travel dates, number of passengers, airline and date of quote clearly shown. The guarantee is against the competitors initial quote only. We will not enter into an ongoing negotiation on price after the first quote is bettered.
3. Visit a STA Travel shop or call the STA Travel Call Centre on the same day you received the quote. Email requests cannot be accepted unless following a phone or shop visit enquiry.
4. Show STA Travel staff the printed confirmation of the airfare quotes. For telephone enquiries you can fax or email the quote to your travel consultant following your phone call.
5. STA Travel will check the quote for availability and booking conditions that same day.
6. If STA Travel is able to confirm that airfare is still available to be booked as per the itinerary quoted, we will not only match the airfare but BEAT IT!
* Fares available to the General public are deemed as fares available to an audience not registered to a competitor subscription or membership. STA Travel will not be able to beat airfares offered to closed subscriber or membership groups.
** Excludes fares offered directly by an airline
All quotes must be in South African rands, from South African retailers / websites.
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