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Travel Advisory: COVID-19

Contacting us regarding coronavirus and your booking

At this time, our teams around the world are very busy continuing to support a huge volume of customers seeking assistance with their bookings, and we appreciate your patience during this time.


*Due to COVID-19, our stores are temporarily closed. Don’t worry, we remain available to offer support with any enquiries or bookings via the regular store contact details.


For our latest policy information please select from the below list, the country that you booked your travel through:


In the event you need help during this lockdown period, please see the below information on how to find a consulate or embassy:

There will be consulate or embassy for your country of citizenship in most countries globally. If, for example, you are from Australia and you are currently in Thailand, then use any search engine to search ‘Australian consulate in Thailand’ or ‘Australian embassy in Thailand’. There may be a central list of all of your country’s embassies and consulates globally – the government travel advice websites below would be a good starting point for finding this.


List of government advice sites: 

How do I submit a complaint?



Be sure to check the World Health Organization (WHO) coronavirus situation reports and your government’s own site for daily updates, and to plan your travel accordingly.


Local SA Government Advice site:

  • DIRCO site:
  • Latest COVID-19 updates here:
  • Information on Novel Coronavirus / COVID-19:
  • South Africans stranded abroad (18/04/2020):


Statements by president Cyril Ramaphosa:

  • 15/03/2020:
  • 23/03/2020:
  • 30/03/2020:
  • 09/04/2020:
  • 21/04/2020:
  • 23/04/2020:
  • 13/05/2020:
  • 24/05/2020:
  • 27/06/2020:
  • 12/07/2020:


Travel Insurance updates

  • Allianz specific updates here


List of all countries and travel restrictions imposed:


Coronavirus disease (COVID-19) advice for the public: