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Emergency contact details

Getting in touch:

Due to COVID-19, our stores are temporarily closed to ensure the health and safety of our community until further notice. We have temporarily relocated all our staff offsite, but don’t worry our agents will continue to work from home and will be available to offer support with any bookings or concerns via the regular store contact details.


❗️ Contacting us regarding Coronavirus and your booking:

You can find the most up to date advice here.


❗️ Emergencies:

If you’ve booked your trip and are currently travelling and are in need of immediate assistance, then you are able to contact our emergency Global Travel Help team on (+44) 151 808 0409 or enquire online. These contact details can be used in the event that you have been denied boarding, need to make a change to your current itinerary to travel in the next 72 hours or if you’re currently overseas and are experiencing an issue in need of immediate assistance. This is not for any non-urgent travel queries, so please try and keep your excitement about our amazing offers contained until we’re back in store/ online, and we’ll be in touch then.