Travel Japan

Exchange procedure
Once in Japan, In order to obtain your Japan Rail Pass, you will need to exchange your voucher (“Exchange Order”) at a JR office, which can be found at the airport or in the main train stations. At the JR office, you need to complete a form which will be handed to you, and show the entry stamp on your passport. When exchanging your voucher you will have to decide the date you want to start using your pass – which must be within 30 days from the date you are making the exchange. You have 3 months from the Exchange Order issuing date to obtain your Japan Rail Pass. Please make sure you are carrying the original Passport, as well as the original Exchange Order, as photocopy of either will not be accepted! .

Alterations
Any alterations made to the exchange order or pass after the exchange, make the document invalid and non-refundable.

Refund of an Exchange Order
An Exchange Order can be refunded only at the office where it was issued, within one year of the issue date – provided it has not been exchanged for a Pass. The refund will be subject to a 15% cancellation charge and relevant administration charges at the time of cancellation.

Refund of a Japan Rail Pass
A Pass cannot be refunded once you have started using it; however in exceptional cases evaluated by Japan Rail, a Pass could be refunded if you have not started using it, i.e. before the first date of use, at the Agency where purchased, less cancellation and administration fees. Please note that the pass is non-refundable on or after the first date of use..
Duplicate passes and/or Exchange Orders cannot be issued if lost or stolen. Please ensure it's safe keeping.
The Japan Rail Pass is not valid for travel, reserved or non-reserved, on the “Nozomi” and “Mizuho” Shinkansen services; to board these services, you must pay the full fare.