By visiting and/or contacting us in one of our stores or through the Website (or otherwise engaging with us), you acknowledge that we may collect, use and transfer your Personal Information as set out in this Policy. STA Travel reserves the right to change this Policy from time to time and you should therefore check this page frequently to ensure that you are happy with any changes.
In this Policy, "STA Travel", "we", "us" and "our", refer to www.statravel.co.za and mobile app are operated by STA Travel (Pty) of 6th Floor Upper Eastside, 31 Brickfield Road Woodstock, Cape Town, 7925. Our company registration number is 1994/006821/07.
(e.g. sending us an email, using live chat, commenting on blogs, contacting us via telephone or visiting or making an enquiry through the Website or in a store),
you may provide Personal Information about yourself including your name, date of birth and contact details (e.g. your address, email address and telephone number)
If you consider booking flights or a holiday with us, or requesting any other form of service from us, you may also provide us with your financial information and various other necessary Personal Information (e.g. payment details, passport numbers, visa information).
We also have CCTV in some of our stores and offices for the purpose of crime prevention and where this is used, we will display appropriate notices.
(a) Device data. We may collect information about the type of device or platform you use (such as a computer or mobile device) to access our Website and your choice of web browser.
(b) Location data. Your use of our Website may generate geographical data, such as the location or time zone of a device or IP address, which we may collect.
(c) Log data about your visit. Your use of our Website automatically generates information about your unique visit which we may collect. This can include uniform resource locators (URLs), data about your internet service provider, the number and timing of clicks to and from the content on our Website; which events you view; page response times, download errors, length of visits to certain pages, page interaction data (such as scrolling, clicks, and mouse-overs), email engagement rates and activities, and methods used to browse away from the page. Typically, we will not be able to identify you from this information.
(d) Data about your interactions. Our Website may provide you with the opportunity to interact with content in certain ways, such as by sharing content on social media. These interactions create data which we may collect, for example, the contents of a post or comment, or whether a link or image was shared using a particular social media network.
(a) supply the products and/or services you have requested and correspond with you in relation to their provision,
(b) provide support to you in respect of these services,
(c) improve our Website and services,
(d) comply with our own legal obligations,
(e) perform internal business processes and
Marketing Communications and Newsletters
Where you have explicitly consented at the time we collected your Personal Information or where we otherwise have a right to do so, we may also use your Personal Information to send you our newsletters, special offers and other marketing communications via telephone or email. We will always treat your Personal Information with the utmost respect and will never share it with other organisations outside the STA Travel international for marketing purposes unless you have given your consent., our affiliates, partners and 3rd parties may also use the personal information you provided to market their products and services.
If it becomes apparent to us that a child under 16 years old has requested marketing from us, we will stop marketing to that child unless we have explicit consent from the parents, guardian or legal representatives via this form
You have the right to opt out of receiving marketing communications at any time by:
Opting-in to marketing communications
When you opt-in to marketing communications we will ask you for the following personal details: email address, web tracking consent and your contact preferences. You will also be offered the opportunity to consent the way you want us to get keep in contact with us about customise your email marketing communications (not compulsory). This information is then used to, where you have opted-in to such communications, (i) email you newsletters and special offers and (ii) call you (messages sent by STA Travel will be free unless a roaming charge is made by your network operator). By opting-in to marketing communications you are agreeing to the personalised tracking of your interactions with our email marketing communications. Information collected includes but is not limited to which emails you open and which links within the emails you click. The primary purpose of this tracking is for reporting on the performance of STA Travel’s email marketing communications. On occasion, and in the absence of a completed preference centre, we may use this data to personalise your email marketing communications. You have the ability to unsubscribe from the mailing list at any point through the unsubscribe link found in all our email newsletters.
You have the right to opt out of receiving marketing communications at any time by:
Booking with us
If you have booked with, or otherwise purchased products or services from us, we may send you marketing communications about similar products and services from time to time. You have the opportunity to opt-out of receiving these marketing communications. We will automatically email you an invitation to receive marketing communications from us and at this time you can choose to receive them or disregard the email which will mean that you will not be opted-in to receive email communications.
STA may run competitions where subscribing to email marketing is a condition of entry. You can unsubscribe to these communications using the link in the email at any time.
If you change your mind and decide you do not wish to receive communications from STA Travel (including our marketing and Checkout Assistance communications), you can unsubscribe by clicking on the 'unsubscribe' link at the bottom of any emails you receive from us. If you have previously agreed to STA Travel sharing your Personal Information with third parties for direct marketing purposes, you may change your mind at any time by using the unsubscribe option in the relevant communication or contacting the third party directly.
You have the right to request that we correct any Personal Information that we are holding about you that is incorrect or incomplete.
You also have the right to ask us to erase or stop processing any Personal Information we have about you where there is no longer a legal ground for us to hold it and, in some circumstances, you have the right to request that we transfer any information we hold about you to a third party.
Data protection laws give you certain rights and we are committed to uphold these for you:
|Name of Right||Description||How to make a request|
|Information||You have the right to know the personal information we hold about you, how we use it, who we share it with and how long we keep your personal data for.||Please contact us as soon as possible via this form|
|Access||You have the right to access your information we hold on you.||Please contact us as soon as possible via this form|
|Rectification||You have the right to ask us to cease or rectify inaccurate personal data about you.||Please contact us as soon as possible via this form|
|Erasure "right to be forgotten"||You have the right to ask us to delete your personal data in certain situations.||Please contact us as soon as possible via this form|
|Restrict progressing||You have the right to ask us to restrict processing your personal data in certain situations.||Please contact us as soon as possible via this form|
|Object to processing||You have the right to object to us processing your personal data in certain situations.||Please contact us as soon as possible via this form|
|Portability||You have the right to request that we transfer any information we hold about you to a third party in some situations.||Please contact us as soon as possible via this form|
|Make a complaint||You have a right to lodge a complaint.||Please contact us as soon as possible via this form|
|Withdraw your consent||We normally do not rely on your consent to process your personal data. However, you can withdraw your consent if you wish in situations where we rely on consent to process your information.||Use the unsubscribe link in any of our newsletters we have sent to you or please contact us as soon as possible via this form|
We run promotions with third parties at specific times of the year - however, we will not share your data with these third parties unless you choose to opt-in via the form for that specific promotion - this will be made very clear.
Third parties advertise on our Website and in our newsletter, however your data is kept on our records only, no other company will be given this data by STA Travel unless it is necessary to perform the services you have requested, or you have given your explicit consent to such a transfer. We ensure that we manage and process all data in accordance with the principles laid down by the Data Protection Legislation.
In exceptional circumstance, if we are sold or merged with another company we may disclose your information to a potential buyer, including your Personal Information and other information concerning your relationship with us, so that they can continue to provide the services you have requested.